Refund policy

Refund & Return Policy

At RC Microverse, we want you to feel confident in your purchase. Because many of our products are hobby-specific and may be vehicle-specific, please review this policy before placing your order.

14-Day Return Window

Eligible returns must be requested within 14 days of delivery.

To qualify for a return:

  • The item must be unused and unopened.

  • The item must be in its original packaging and condition.

  • All original accessories and included items must be returned.

  • Proof of purchase is required.

Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged or defective.

Please contact us for return authorization and instructions before sending any item back.

Opened, Installed, or Used Products

Due to the nature of RC hobby products, items that have been installed, assembled, modified, painted, operated, or otherwise used are generally not eligible for return for a change of mind.

If you believe an opened or used product is defective, damaged, or otherwise has a product issue, please contact us. We will evaluate the situation and determine an appropriate resolution.

Compatibility & Fit

RC products and parts can vary significantly by vehicle, model, version, and manufacturer.

Customers are responsible for verifying compatibility before purchasing. If you are unsure whether a product will work with your vehicle, please contact us before ordering. We're happy to help whenever possible.

A product that does not fit or is incompatible with your vehicle is not considered defective if it was manufactured as described and functions as intended.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival and contact us promptly if it is:

  • Damaged during shipping

  • Defective

  • Missing items

  • The wrong product

Include your order number and, when applicable, clear photographs of the product, packaging, and shipping damage. We may request additional information to help assess the issue.

Depending on the circumstances, we may provide a replacement, corrected product or file, refund, or another appropriate resolution. Any remedies required by applicable law will be honored.

Digital Products

Digital files are generally non-refundable once downloaded or accessed, except where a refund or other remedy is required by applicable law or the file is defective or materially different from its description.

Before purchasing, please review the product description, compatibility information, included file formats, and stated requirements.

If a file is defective, corrupted, incomplete, or substantially different from its description, contact us so we can investigate and, when appropriate, provide a corrected file, replacement download, or refund.

If you have difficulty downloading or accessing a purchased file, please contact us for assistance.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened, installed, assembled, modified, painted, operated, or otherwise used products

  • Custom or personalized products

  • Special-order products

  • Clearance or clearly identified final-sale items

  • Digital files that have been downloaded or accessed

  • Gift cards

  • Products damaged after delivery through misuse, improper installation, unauthorized modification, or normal wear

These exclusions do not limit any rights or remedies available under applicable law, including remedies for defective or incorrectly described products.

Order Cancellations

Customers may request cancellation within 15 minutes of placing an order. After that period, cancellation depends on whether the order has entered fulfillment.

Orders that have shipped cannot be canceled. Custom or personalized products may not be canceled once production has begun.

Digital orders generally cannot be canceled once the file has been accessed or downloaded, subject to applicable law and any remedies available for defective or incorrectly described files.

To request a cancellation, contact us as soon as possible with your order number. A cancellation request is not confirmed until RC Microverse approves it.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected, when applicable.

We will notify you whether your refund has been approved. Processing times vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, the item arrived damaged or defective, or a refund of shipping charges is otherwise required by law.

How to Request a Return or Report a Product Issue

Contact us with the following information:

  • Your order number

  • The product name

  • The reason for your request

  • Photos, if applicable

Email: rcmicroverse@gmail.com

Please do not send a return until you have received return instructions from RC Microverse.

Contact Us

If you have questions about a product, compatibility, return, or product issue, please contact us before purchasing whenever possible.

We're here to help you get the right gear and enjoy the Microverse.